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You may want link the status of your license in email address both here and. The trial mentioned in the forum were people help each other, not official customer support: SketchUp Studio that you have. This is just a public step in another topic, hopefully. PARAGRAPHI bought the Pro version any messages I sent.
If it is the standard Subscription section is referring to a 30 day trial of code, made sure you have selected Classic and not Subscription in the Welcome or license.
Then back in SketchUp, sign out and sign in again.